The article presents a flexible and intelligent approach to project management that considers project outcomes in addition to metrics and process. The story describes the project management philosophy used by Daiwa House, an SAP customer:

Lesson No. 1: Having staff wait for work is better than having work wait for staff.
Lesson No. 2: Multitasking is more prevalent and more harmful than anyone thinks.
Lesson No. 3: Eliminate "apple polishing".
Lesson No. 4: Don’t overdefine the tasks.
Lesson No. 5: Be aggressive about business improvement.
Lesson No. 6: Provide a holistic view for all team members.

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